Privacy Policy

1. Overview

Design Solution Ltd ("we", "our", or "us") is committed to protecting the privacy and security of our clients, visitors, and partners. This Privacy Policy outlines how we collect, handle, store, and safeguard your personal information when you use our website (designsolutionltd.com) or commission our creative design, VTuber rigging, and digital art services.

2. Information We Collect

We collect only information necessary to deliver and manage your creative projects:

• Contact Information: Name, email address, social media / Discord handles provided through our project inquiry forms.
• Project Specifications: Creative briefs, character references, moodboards, asset files, and feedback notes submitted for commission work.
• Transaction Records: Invoicing details, service tiers, milestone approvals, and confirmation receipts. Note: we never collect or store full credit card numbers on our servers.
• Technical Usage Data: Anonymized server logs, browser type, device information, and standard session metrics to ensure website security and uptime.

3. How We Use Your Information

• To provide accurate project quotes, production timelines, and official invoices.
• To execute custom 2D/3D VTuber models, logos, stream packs, and illustration deliverables.
• To communicate milestone progress, draft reviews, revisions, and deliver final production files.
• To protect against fraud, unauthorized access, and malicious activity.

We do not sell, rent, trade, or distribute your personal information to third-party advertisers or data brokers under any circumstances.

4. Payment Processing & Security

All transactions are processed through verified, PCI-DSS compliant third-party payment gateways (such as Stripe and PayPal) with standard buyer protection. We do not process or retain raw credit or debit card numbers on our infrastructure.

5. Confidentiality & Non-Disclosure

We understand that many digital assets (such as upcoming VTuber debuts, unannounced branding, and proprietary assets) are confidential. We respect project embargo dates and will execute a formal Non-Disclosure Agreement (NDA) upon request prior to project kick-off. Assets are only showcased in our portfolio with client permission.

6. Your Data Rights (GDPR & UK DPA)

Under applicable data protection laws (including the UK GDPR and Data Protection Act), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request permanent deletion of your inquiry details ("Right to be Forgotten").
• Withdraw consent for portfolio display or marketing communications at any time.